These Terms & Conditions ("Terms") are between you and Earth and Wonder Pty Ltd (ABN 56 614 076 407), trading as Warm Welcome Websites ("we", "us", "our", or "the Studio"). We're based in Sydney, NSW, Australia.

Website: warmwelcomewebsites.com.au
Email: ben@warmwelcomewebsites.com.au
Phone: 0405 507 941
Owner/operator: Benjamin McCarthy

In these Terms, "you" and "your" means the person or business that buys our services or goods.

How these Terms work

We've written these Terms in plain English so they're easy to follow. They're built in two parts:

Core Terms (Sections 1–12) — these apply to everything we do for you.
Schedules A–D — extra terms for each thing we offer:
- Schedule A — Website Build
- Schedule B — Hosting & Management Subscription
- Schedule C — Lead Engine
- Schedule D — Review Signs (physical goods)

You only get the Schedules that apply to what you've bought. If a Schedule says something different from the Core Terms, the Schedule wins for that product.

Your Australian Consumer Law rights always apply. Nothing in these Terms takes away rights you have under the Australian Consumer Law or the Privacy Act. Where these Terms and those laws ever clash, the law wins.

1. Definitions and interpretation

In these Terms:

ACL means the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).
AI Editor means the tool we provide as part of the Subscription that lets you edit your website content using plain-English instructions.
Build or Website Build means the website design and build services in Schedule A.
Client Materials means anything you give us to use — text, images, logos, branding, data, login details and the like.
Consumer Guarantees means the guarantees that apply automatically under the ACL (for services: due care and skill, fitness for purpose, and supply within a reasonable time; for goods: acceptable quality, fitness for purpose, and matching their description, among others).
Dashboard means the client dashboard we provide as part of the Subscription.
Deliverables means the website, content, copy, design and Source Code we create for you under a Build.
End-Customer Data means personal information about your customers and website visitors that we hold or process for you (for example, contact-form submissions, leads, names, phone numbers, emails and chat content).
Lead Engine means the marketing and lead-generation services in Schedule C.
Mock-up means the free design preview we may give you before you commit to a Build.
Order Summary means the summary of what you're buying, and the price, shown to you at checkout.
Personal Information has the meaning given in the Privacy Act 1988 (Cth).
Pricing Page means the pricing displayed on our website at warmwelcomewebsites.com.au.
Privacy Policy means our privacy policy, published on our website.
Review Signs means the physical NFC review signs in Schedule D.
Services means any services we provide to you under these Terms.
Source Code means the code files that make up your website.
Subscription means the monthly Hosting & Management Subscription in Schedule B.
Third-Party Services means services provided by others that we use or set up for you — for example Vercel, Supabase, Stripe, Google (Workspace, Ads, Business Profile, Analytics), Anthropic, domain registrars and booking tools.

A reference to a law includes any updated version of it. Headings are for convenience only. "Including" and "for example" don't limit what comes before them.

2. Acceptance — how these Terms apply

You accept these Terms when you tick the "I agree to the Terms & Conditions" box at checkout (through Stripe) and complete your purchase. The box is not pre-ticked, and you can read the full Terms by following the link before you agree.

When you accept, a binding contract is formed between you and us, made up of these Terms, the Schedule(s) for what you bought, and your Order Summary.

We record which version of these Terms you accepted, and the date and time, so we both have a clear record.

If you're entering into these Terms for a business, you confirm you're authorised to do so on its behalf.

3. The free Mock-up

Before you commit, we may give you a free Mock-up so you can see what your website could look like.

The Mock-up is just a preview. We own all the intellectual property in it until you pay for a Build. If you decide not to go ahead, that's completely fine — but you don't get a licence to use the Mock-up, and you can't take it (or any part of it) to another developer to build from. Once you pay for your Build, the IP rules in Section 4 and Schedule A apply.

4. Intellectual property and ownership

4.1 You own your website once you've paid in full

When you have paid us all amounts owing for your Build, in full and in cleared funds, we assign to you all of our right, title and interest in the Deliverables — your website content, copy, design and Source Code. This is a present assignment that takes effect automatically at the moment you have paid in full. You don't need to do anything else, and we don't need to sign anything further.

Until you've paid in full, we keep ownership of the Deliverables, and we may hold back the finished files and the handover (including pushing the Source Code to your GitHub) until payment clears. This is how we make "you own everything once you've paid" and "ownership passes on full payment" fit together — they're the same rule, just sequenced to payment.

Any of your data or confidential information that we hold is transferred to you (not "assigned"), and stays yours throughout.

4.2 What we keep — our tools and systems

Some things are ours and are not assigned to you. The AI Editor, the Dashboard, and our SMS and email reporting system are our intellectual property. While you have an active Subscription, we license these to you to use as part of that Subscription — we don't transfer them. They're not yours to keep, copy or take elsewhere, and they stop working when your Subscription ends (see Schedule B).

4.3 Third-party and open-source components

Your website may include third-party or open-source components, which come with their own licences. We pass those licences through to you, and you're responsible for keeping to their terms once the website is yours.

4.4 Moral rights

Under Australian law, moral rights (such as the right to be credited as an author) can't be assigned — only consented to. To the extent the law allows, you and we each consent to the other using, adapting and not specifically attributing the work as needed to provide the Services and run our businesses.

4.5 Showing our work — portfolio and case studies

We're proud of what we build, and we like to show it. Portfolio rights come in two layers:

Layer 1 — showing the work we built (reserved licence). Even after we assign the Deliverables to you, we keep a perpetual, royalty-free licence to reproduce and display the work itself — screenshots, before-and-after comparisons, the design, and a "built by Warm Welcome Websites" credit — in our portfolio, case studies and marketing. This licence survives the IP assignment and the end of any Subscription. We won't publish any real end-customer personal information in screenshots — we'll scrub that out first.

Layer 2 — using your identity and results (needs your separate consent). Using your name, your logo, testimonial quotes from you, or your results and performance figures (for example, "1–2 leads per week") is different — we'll only do that with your separate, written consent. If you give a testimonial or results figure, you confirm it's genuine and accurate. Any results figures we publish will be described as illustrative of your experience, not a guarantee of outcomes for anyone else.

You can change your mind. You can ask us to remove specific identifying material (your name, logo, testimonial or results figures), and we'll action that within 30 days. We can't recall material that's already been printed in physical or historic marketing, but we'll stop using it going forward.

5. Privacy and data handling

We handle Personal Information in line with the Privacy Act and the Australian Privacy Principles (APPs). This Section explains the key points. Full detail is in our separate Privacy Policy, which forms part of how we handle your data — please read it.

5.1 What we collect and where it's stored

To provide the Services we collect and hold:

Your account/business data — your business name, ABN, the owner's contact details, and billing history.
End-Customer Data — information your website collects from your visitors and customers (contact-form submissions, leads, names, phones, emails, chat content), which we mainly hold for you.

We store your website data in Supabase, hosted on AWS in Sydney (within Australia). Some Third-Party Services we use store or process data outside Australia — see Section 5.3.

We take reasonable technical and organisational steps to protect the information we hold (APP 11), and we follow the Notifiable Data Breaches scheme if a serious data breach happens.

5.2 AI usage authorisation

We use Claude, an AI service provided by Anthropic, to help build and edit websites, to power the AI Editor, and to help with some support and content tasks. To do this, we may input your business information and, in some cases, End-Customer Data into Claude.

You should know how this works:

We use Claude under Anthropic's Commercial Terms (the commercial/API product, not the consumer version of Claude). Under those terms, Anthropic does not train its models on the content we submit, Anthropic acts as a data processor following our instructions, and we own the outputs.
Anthropic retains inputs and outputs for up to 30 days for trust and safety purposes (not for training), then deletes them.
Anthropic stores and processes data on servers in the United States. That means the information we input — including any End-Customer Data — is disclosed overseas.
Because it goes overseas, APP protections may not apply to that recipient in the same way, and you (or the individuals concerned) may not be able to seek redress under the Australian Privacy Act for how an overseas recipient handles the information.

By accepting these Terms, you authorise us to process your business information and End-Customer Data through Claude for the purpose of providing the Services. You're responsible for making sure your own privacy policy and collection notices tell your customers about this where they need to — we'll help where we reasonably can, but we don't give you legal advice on your privacy obligations.

5.3 Overseas disclosure (APP 8)

Some Third-Party Services we use store or process data outside Australia — for example Stripe, Vercel (parts of its network), Google services, Anthropic (US), and SEO tools like Ahrefs and Semrush. When information is disclosed overseas, the same point in Section 5.2 applies: APP protections may not apply to the overseas recipient in the same way, and redress under the Privacy Act may not be available. Our Privacy Policy lists where data goes. By accepting these Terms you consent to these overseas disclosures for the purpose of providing the Services.

5.4 Website analytics and third-party tracking

As part of every Build, we install and configure Google Analytics 4 (GA4), Google Search Console and Google Tag Manager on your website by default. We may also install the Meta/Facebook Pixel, but only if you specifically instruct us to. We use SEO tools such as Ahrefs and Semrush on our own accounts to analyse your publicly available site.

Whose accounts hold what: GA4 and Search Console run on our Google account. You can request to be added as an owner on your GA4 and Search Console properties at any time, and we'll action that promptly. Our Ahrefs and Semrush workspaces are ours, and they hold mostly public crawl/SEO data — they're not transferred to you when you cancel.
You're the website operator. You're responsible for having a compliant, accurate privacy policy on your site and for the lawful basis and disclosures for tracking your visitors. We install and configure these tools with reasonable care as your service provider — we don't provide legal advice on your privacy obligations.
Meta Pixel only on instruction. We'll only install the Meta Pixel if you instruct us to and you've disclosed it in your privacy policy. We configure tools to avoid sending sensitive information where we reasonably can.
Overseas disclosure flag (APP 8): GA4, the Meta Pixel, Ahrefs and Semrush all send data overseas.

5.5 De-identified and aggregated data

We may keep de-identified and aggregated data (with all identifiers stripped out, so it's no longer about any identifiable person and not attributable to you) indefinitely, to understand what works and improve our services. This is not Personal Information and isn't covered by the deletion timelines in Schedule B.

6. Communications and performance reports

If you have a Subscription, it includes a monthly email report and a monthly SMS summary (see Schedule B). Here's how we handle those messages so they comply with the Spam Act 2003 (Cth):

We treat these reports as commercial electronic messages. We only send them with your express opt-in, which we ask for separately during onboarding (for example, a distinct, visible tick on our onboarding form or in the Dashboard when you first log in) — it's not bundled into your acceptance of these Terms.
Every message identifies us (our business name and how to contact us) and includes an easy, free way to unsubscribe: reply STOP to an SMS, or click the unsubscribe link in an email. You don't need to log in or pay to opt out.
We action opt-outs within 5 business days.
Opting out of the reports does not cancel or reduce your Subscription. Your hosting, backups, security updates and support all keep running.
If a report ever includes promotional content (for example, an invitation to upgrade to the Lead Engine), we treat it as marketing and only send it to clients who haven't opted out.
We keep records of your consent so we can show them if asked.

(The consent, authority and unsubscribe machinery for marketing we do for you — like directory listings — lives in Schedule C.)

7. Acceptable use

When you use our Services, you agree that you won't:

publish or create content that is illegal, infringing, defamatory, misleading, or that breaches anyone's rights;
use the Services in a way that breaks the law or any Third-Party Service's rules — including Anthropic's Usage Policy for the AI Editor; or
do anything that damages, overloads or interferes with our systems or anyone else's.

You're responsible for the content you publish or edit on your website, including content you create with the AI Editor.

7.1 AI Editor — what counts as misuse

The AI Editor is for editing your own website content using plain-English instructions. It's misuse to use it for:

anything other than editing your own website (for example, as a general-purpose AI chatbot or assistant);
bulk or mass content generation;
automated or scripted requests; or
anything that breaches Anthropic's Usage Policy.

The fair-use limits and what happens if usage gets out of hand are set out in Schedule B.

8. Limitation of liability

8.1 Your Consumer Guarantees come first

Nothing in these Terms excludes, restricts or modifies any Consumer Guarantee or other right you have under the ACL that can't lawfully be excluded. If any part of these Terms would do that, it doesn't apply to that extent.

8.2 Where the law lets us limit liability

Our Services and Review Signs are not of a kind ordinarily acquired for personal, domestic or household use. For that reason, and only to the extent the law allows, our liability for failing to meet a Consumer Guarantee is limited, at our option, to:

for services — resupplying the services, or paying the cost of resupplying them; and
for goods (Review Signs) — replacing the goods or supplying equivalent goods, repairing the goods, or paying the cost of any of those.

8.3 Other liability

Apart from the rights you have under the ACL and other laws that can't be excluded, and to the extent the law allows:

we're not liable for indirect or consequential loss, loss of profit, loss of data, or loss of business or opportunity; and
our total liability to you for anything connected with the Services is capped at the amount you paid us for the relevant Service in the 12 months before the claim arose.

This cap does not apply to any liability that can't be excluded or limited under the ACL.

8.4 Your indemnity (kept proportionate)

You agree to cover us for losses, claims and costs that arise because of your fault, specifically from:

content or materials you supply to us or publish;
instructions you give us to act on — for example, to install tracking tools, create directory listings, or accept marketing terms on your behalf; and
your breach of these Terms or of any Third-Party Service's terms.

This indemnity only applies to the extent the loss was actually caused by the things listed above, and it's reduced to the extent we contributed to the loss. It doesn't cover loss caused by our own breach or negligence.

9. Termination by us

We'd much rather sort things out than end an agreement, so this is a last resort.

We may suspend or end the Services if:

you don't pay an amount that's due, and you don't fix it within a reasonable time after we ask;
you breach these Terms in a serious way and don't fix it within a reasonable time after we ask (where it can be fixed);
you use the Services for something illegal, harmful or abusive; or
you become insolvent or can no longer pay your debts.

We'll give you reasonable notice and, where the problem can be fixed, a fair chance to fix it, before we end the Services. The exception is genuinely serious or unlawful use, where we may suspend straight away to prevent harm — and we'll tell you why as soon as we can.

If the Services end, they stop working, but the transfer-out process in Schedule B is still available to you. You can also cancel your Subscription yourself at any time — see Schedule B.

10. Assignment, novation and sale of business

We may transfer (assign or novate) these Terms, and transfer your Subscription and the data we hold for it, if we sell or restructure our business. If we do, we'll give you reasonable notice. Any transfer of Personal Information will be handled in line with our Privacy Policy and the Privacy Act.

Because your Subscription has no lock-in, if you don't want it to continue with a new owner, you can cancel without penalty (see Schedule B).

You may transfer your rights under these Terms only with our written consent, which we won't unreasonably withhold or delay.

11. Dispute resolution, governing law and jurisdiction

If something goes wrong, here's how we sort it out:

Talk to us first. Contact us at ben@warmwelcomewebsites.com.au or 0405 507 941 and we'll try to resolve it in good faith.
Mediation. If we can't resolve it within 31 days, either of us can ask for mediation through a mediator we both agree on. If we can't agree on a mediator, either of us can ask the Resolution Institute to appoint one. We share the mediator's costs equally.
Tribunal or court. If mediation doesn't resolve it, either of us can take the matter to the NSW Civil and Administrative Tribunal (NCAT) Consumer & Commercial Division — a low-cost option for many disputes — or to the courts of New South Wales.

These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the jurisdiction of its courts. None of this stops you from exercising any right you have under the ACL, or from contacting the ACCC or NSW Fair Trading. A governing-law choice can't be used to take away your ACL rights, and we don't try to.

12. General

Changes to these Terms. We may update these Terms from time to time. For material changes, we'll give you reasonable notice (at least 30 days where practical), and if you don't accept a material change you can cancel your Subscription without penalty before it takes effect. The version that applies to your Build is the version you accepted at checkout.
Things outside our control (force majeure). We're not responsible for delays or failures caused by events beyond our reasonable control (for example, outages of Third-Party Services, natural disasters, or internet failures) — though this never limits your Consumer Guarantees.
Severance. If part of these Terms is unenforceable, the rest still applies.
Entire agreement. These Terms, your Schedule(s) and your Order Summary are the whole agreement between us, except for rights you have under the law.
Notices. We'll send notices to the email you gave us; you can send notices to ben@warmwelcomewebsites.com.au.
Electronic acceptance. These Terms can be accepted and signed electronically.
GST. All prices shown to you are in Australian dollars and include GST.
No waiver. If we don't enforce a term straight away, that doesn't mean we've given up the right to enforce it later.

Schedule A — Website Build

This Schedule applies if you've bought a Website Build. The Core Terms (Sections 1–12) also apply.

A1. What you're buying

Your Build tier, the number of pages, and what's included are set out on our Pricing Page and in your Order Summary at checkout. We write the website copy for you as part of the Build, unless your Order Summary says otherwise.

If you want extra pages or work beyond your tier's scope, that's a change request — we'll quote it at the rate shown on our Pricing Page, and start once you approve.

A2. How payment works — two milestones

Your Build is paid in two milestone payments for the work we do:

Milestone 1 — 50% on acceptance. This covers the design and build work we do from when you accept up to handover-ready stage. It's a payment for work performed, not a "deposit" we keep no matter what.
Milestone 2 — 50% on completion. This is payable before final handover, and before ownership of the Deliverables passes to you under Section 4.1.

The amounts are as shown in your Order Summary.

A3. Refunds and your ACL rights

We don't offer change-of-mind refunds. This does not limit your rights under the Australian Consumer Law.

Your Consumer Guarantees always apply. So:

If we have a major failure to meet a Consumer Guarantee (for example, the website isn't built with due care and skill, isn't fit for the purpose you told us about, or isn't delivered within a reasonable time), you can cancel and get a refund for work we haven't properly provided, and you may be entitled to compensation for reasonably foreseeable loss.
If we have a minor failure, we'll fix it within a reasonable time at no extra cost.

Each milestone payment is tied to the work actually performed up to that point, so what you pay reflects real value delivered — it's never an arbitrary forfeiture.

A4. Who owns the website (sequenced to payment)

Ownership follows Section 4.1:

Until you've paid in full, we own the Deliverables and may hold back the finished files and the GitHub handover.
The moment you've paid in full, the Deliverables become yours automatically.

So "you own everything once you've paid in full" and "ownership passes on full payment" are the same rule — there's no contradiction.

A5. Revisions and change requests

Your Build includes 3 round(s) of revisions. Extra revisions, or changes that go beyond what was agreed, are change requests and are quoted as in A1.

A6. What we need from you

To build your website on time, we need you to give us the Client Materials we ask for (text, images, logos, branding, access details) and your approvals at each stage, within a reasonable time. If you're slow getting these to us, your timeframes may move out — that's not a failure on our part.

A7. Timeframes

We'll provide the Build within a reasonable time, as the ACL requires. We'll give you an indicative timeline at the start. Timelines assume you supply Client Materials and approvals promptly (A6) and depend on the scope you've chosen.

Schedule B — Hosting & Management Subscription

This Schedule applies if you have a monthly Subscription. The Core Terms (Sections 1–12) also apply.

B1. What's included

Your Subscription includes the inclusions listed on our Pricing Page for the monthly fee shown there — typically hosting, an SSL certificate, daily backups, uptime monitoring, security updates, domain registration and renewal, Google Workspace setup and billing, contact-form delivery, the AI Editor, booking-widget integration, manual edits, monthly reports (Section 6), and owner support. Your Order Summary confirms what applies to you.

B2. No lock-in — cancel anytime

There's no lock-in. You can cancel your Subscription at any time. Cancellation takes effect at the end of your current paid month, and we don't charge you again after that.

B3. What stops working when you cancel

When your Subscription ends, the managed parts of it stop. That means the AI Editor, the Dashboard, the monthly reporting, and our managed hosting and support services stop working. These are our tools and systems (see Section 4.2), so they don't carry on after the Subscription ends. We tell you this up front so there are no surprises.

B4. Transfer-out — getting your website to a new home

When you cancel, we'll help you move on. Within 30 days of your cancellation taking effect, we'll:

transfer your domain to your own registrar account (you'll need to set one up, or have your new developer do so);
transfer your email/Google Workspace to you, or give you the authority to transfer it;
push your Source Code to a GitHub account you or your new developer provide (you'll need a free GitHub account — or your developer's); and
export your End-Customer Data and return it to you.

We need your cooperation to do this. You (or your new developer) must provide us with the accounts and details we need to complete the transfer — your registrar account for the domain, a GitHub account for the code, and any other access we reasonably ask for. If you don't provide what we need within the 30-day transfer window despite our reasonable requests, the window pauses until you do, and we may take the website offline after giving you reasonable notice. We can't keep hosting and maintaining a site for free after your Subscription has ended, and we won't be responsible for any downtime caused by a delay on your side.

B5. Data retention and deletion after cancellation

We keep data in two tracks after your Subscription ends:

Your account/business data (your business name, ABN, the owner's contact details, billing history) — we keep this for 7 years for tax, legal, dispute and record-keeping reasons, then we destroy it or de-identify it.
End-Customer Data (form submissions, leads, names, phones, emails) — we mainly hold this for you, so we export and return it to you, and delete it from our active systems within 30 days of your cancellation taking effect. Any copies left in our routine backups are purged on our normal backup cycle.

De-identified and aggregated insights (with all identifiers stripped out) aren't Personal Information, and we may keep them indefinitely (see Section 5.5).

You can ask us to delete your data at any time, and we'll do so unless the law requires us to keep it (for example, financial records we're required to retain).

B6. AI Editor — fair use and feature terms

The AI Editor is included in your Subscription, subject to fair use.

Your fair-use allowance is 50 edits per month. An "edit" means one plain-English instruction you submit to change your website content.
If you go over the allowance, here's what happens, in order:
1. we may gently throttle (slow) the AI Editor;
2. we'll let you know you're over the fair-use allowance;
3. if heavy use continues, we may suspend the AI Editor feature only — your hosting, backups, security, reporting and support all keep running; and
4. we'll restore the AI Editor once usage returns to normal, or once we agree a way forward (for example, a higher allowance).
We won't suspend your whole Subscription for AI Editor overuse — only the feature.
Misuse (as defined in Section 7.1) isn't fair use, and we may suspend the feature for misuse following the same steps.

We set a fair-use allowance because the AI Editor runs on a paid AI service that charges us per use — the allowance protects against runaway costs, and it keeps the price fair for everyone.

B7. Changing or withdrawing the AI Editor

We may modify, throttle or withdraw the AI Editor — for example, if Anthropic changes its pricing or terms, or stops providing the service. If we make a material change, we'll give you reasonable notice, and because your Subscription has no lock-in, you can cancel without penalty if you don't want to continue. None of this affects your Consumer Guarantees.

Schedule C — Lead Engine

This Schedule applies if you've bought the Lead Engine. The Core Terms (Sections 1–12) also apply.

C1. What it is and how it's priced

The Lead Engine is a marketing and lead-generation service. It's quoted for each client individually — there's no fixed price. Your quote and what it covers are set out in your Order Summary.

C2. No guarantee of results

Marketing results depend on lots of things outside our control. So we don't guarantee any particular results, rankings, traffic, or number of leads. We'll do the work with due care and skill (as the ACL requires), but we can't promise outcomes — and we'll never claim a specific ranking or lead figure as a guarantee.

C3. Google Ads

If your service includes Google Ads:

Your Google Ads account stays yours. We manage it through a manager (MCC) account; we don't take ownership of it.
You fund the ad spend (the amount you pay Google for ads), unless your Order Summary says otherwise. Our fee is for managing the campaigns, separate from ad spend.

C4. Directory listings and marketing consent

You authorise us to act as your agent to create listings and submit your business details (including your phone number) to directories and listing services.

Some directories require you to accept marketing-call or marketing-communication terms. You acknowledge this, and you confirm you understand and consent to those terms being accepted on your behalf where needed.
You agree to cover us for any loss that arises from consents or details we submit on your instruction (this works the same way as the indemnity in Section 8.4 — it's tied to your instructions, not open-ended).
We won't manufacture or infer marketing consent from your customers that you can't validly give. Under the Do Not Call Register Act 2006, telemarketing consent can't be assumed from a published number and doesn't last forever, and you remain responsible as the business behind any marketing calls.

C5. SEO and Google Business Profile

If your service includes SEO and Google Business Profile work, we'll set up and optimise these with due care and skill. As in C2, we can't guarantee rankings or visibility.

C6. Reporting

We'll report on the Lead Engine's activity as set out in your Order Summary. Where we send reports by SMS or email, Section 6 applies.

Schedule D — Review Signs (physical goods)

This Schedule applies if you've bought Review Signs. The Core Terms (Sections 1–12) also apply. Review Signs are physical goods, so different consumer guarantees apply to them than to our services.

D1. Your guarantees on the goods

Under the ACL, the Review Signs come with guarantees that can't be excluded, including that they are of acceptable quality, fit for any purpose we told you they'd meet, and match their description.

D2. Shipping, delivery and risk

We'll dispatch your Review Signs within the timeframe shown at checkout or in your Order Summary, and aim to deliver within a reasonable time. Risk in the goods passes to you when they're delivered to the address you gave us. If a delivery timeframe is essential to you, tell us before you order.

D3. Returns

Faulty goods. If a Review Sign has a problem covered by the consumer guarantees, you're entitled to a repair, replacement or refund — a refund or replacement for a major failure, and a repair or replacement within a reasonable time for a minor failure. Contact us and we'll sort it out.
Change of mind. We don't offer change-of-mind returns or refunds on Review Signs. This does not limit your rights under the Australian Consumer Law.

D4. Limit on our liability for the goods

To the extent the law allows, and because Review Signs are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a guarantee on the goods is limited, at our option, to replacing the goods, supplying equivalent goods, repairing them, or paying the cost of any of those (this mirrors Section 8.2).

End of Terms & Conditions.